We offer three types of pricing plans:

• Basic (5% booking fee) - 3/5 or 60% of the booking fee is refundable.
• Standard (10% booking fee) - 4/5 or 80% of the booking fee is refundable.
• Pro (20% booking fee) - 100% refund

Customers are free to cancel until the booking is confirmed. After confirmation, refunds are given only if the service provider fails to follow through with the appointment (This is done to ensure that service providers are not inconvenienced by cancellations). The refund amount is as:

• Basic: 3/5 or 60% of the booking fee
• Standard: 4/5 or 80% of the booking fee
• Pro: 100% refund
• Pro (customer dissatisfaction): Refund available within 7 days from the date of completion of the appointment and if approved by Reachgig.

Before booking confirmation, customers can cancel bookings directly from the bookings page. For issues after confirmation, users can press the "Help" button in the bookings page or contact us at reachgig.connect@gmail.com.

After booking confirmation, Refunds are given only if the service provider fails to follow through with the appointment. Otherwise, the booking fee is non-refundable.

Refunds will be processed within 5-7 business days.

Cancellations or refunds will not be granted if the request is deemed malicious, the definition of which is upto Reachgig ( Example: if a customer keeps cancelling his bookings, causing inconvenience to service providers). Communication regarding such decisions will be sent via Email or SMS.

All cancellations before booking confirmation are free. After confirmation, customers can cancel bookings via the "Help" button in the bookings page but will not be eligible for Link refund.

Customers can contact us at reachgig.connect@gmail.com for assistance.